Frequently Asked Questions
For how long can I keep the equipment? Our prices are based on a 1-3 day hire period. For example, if you require the equipment overnight, over a weekend, or any other period up to and including 3 days you will only be charged one hire fee.
What are your delivery hours? What if my function is over the weekend? Our delivery hours are Mon – Fri, 7am-4pm. If your function is over the weekend we will deliver on the Friday before the event and collect on the Monday following the event. If the event is in a public area, and cannot be left over the weekend, we can arrange out of hours delivery and collection for an additional charge. The charges will vary from function to function, please contact us for more information.
Do I have to be home when the equipment is delivered and/or collected and can I request a specific delivery and/or collection time? If you have somewhere secure where we can leave the equipment then you do not have to be at home. We cannot guarantee specific delivery times due to traffic, weather etc. If there is a timeframe that suits you, or if you need the equipment to be delivered or collected by a certain time, we will endeavour to accommodate you, provided we are given sufficient notice.
Can I collect the equipment myself? Yes, and this will spare you the cost of delivery. Our hours for collecting and returning equipment are Mon-Fri 7am-4pm. It is a good idea to double check the size of the equipment as you may require a ute or a trailer.
I have placed an enquiry online, do I need to do anything else? Not a thing! Once we receive your enquiry, a member of our sales team will be in touch.
When do I need to pay for my order and how can I pay? Payment is required before the delivery of equipment. We can accept payments by direct deposit, credit card, cash or cheque. Please be aware that our drivers do not carry payment facilities.
How much do you charge for delivery? The delivery charge is subject to the distance travelled and the size of the order. An additional charge will apply if delivery and/or collection is required outside of our normal trading hours or if access to the venue requires additional labour and time.
Is set up of equipment included in the cost? The set-up of marquees is included in the cost, with the exception of the small pop-up marquees which we will set-up for an additional charge. For the rest of our equipment set up is not included, except by prior arrangement. An additional fee will be charged for this service.
What happens if equipment gets damaged? We will charge you with replacement or repair costs for damaged or missing equipment. If you find there is something wrong with your hire equipment, please notify us immediately. Our on-call number is 0428 530 240 – we offer 24/7 support for any existing orders.
Do I need to clean the equipment before I return it? All we ask is that glasses are free of liquid, and that plates are scraped of food scraps. Cloths do not need to be washed, but they do need to be dried to prevent mould.
Are there any additional charges that I should know about? All our orders have a 7.5% damage waiver, and 10% GST.